Policy
Shipping & Returns
Shipping
Free Insured Shipping
Every order ships free via insured courier. Your bracelet is fully covered from our workshop to your door.
Processing Time
Orders are processed within 1–2 business days. In-stock items ship same day if ordered before 2pm HKT.
Delivery Times
Hong Kong: 1–3 business days. Singapore: 3–6 business days. Australia: 4–8 business days. For other destinations, delivery may be available subject to quotation. Please contact concierge@zei.boutique before placing your order. All shipments include tracking.
Packaging
Every bracelet arrives in a Zei signature box — matte black exterior, soft interior. Discreet external packaging with no indication of contents or value.
Cancellations & Returns
Made-to-Order Policy
Each bracelet is prepared specifically for your order. You may request cancellation before production begins. Once production has commenced, change-of-mind cancellations, returns, and refunds are not available.
Before Production
To request a cancellation before production begins, email returns@zei.boutique with your order number as soon as possible. We will confirm whether production has begun and advise you of the next steps.
Defects & Warranty
This policy does not limit any rights or remedies that cannot lawfully be excluded. Manufacturing defects and eligible warranty claims remain covered under our lifetime warranty.
Lifetime Warranty
Every Zei bracelet comes with a lifetime warranty covering:
- —Manufacturing defects in materials or workmanship
- —Stone loss from normal wear (first stone replacement free)
- —Clasp mechanism failure
- —Rhodium re-plating for white gold (once per year)
Warranty does not cover damage from misuse, chemical exposure, or modifications by third parties. Contact care@zei.boutique for warranty claims.
Questions about an order?
hello@zei.boutique